Terms & Conditions
These Terms & Conditions ("Terms") govern your access to and use of the website ctrlflow.site and any marketing services provided by MARKELYX SOLUTIONS LTD ("CtrlFlow", "we", "us", or "our"). By using our website or engaging our services, you agree to these Terms.
1. Company Information
MARKELYX SOLUTIONS LTD, 1 Coldbath Square, London, EC1R 5HL, United Kingdom. Company registered in England and Wales. Company No. 17024813. Contact: support@ctrlflow.site.
2. Eligibility
You must be at least 18 years old and have legal authority to enter into a contract. By using our services, you represent that you meet these requirements.
3. Services
CtrlFlow provides digital marketing services including social media growth, paid advertising management, SEO, branding & design, and influencer marketing. Specific deliverables, timelines, and fees are set out in a written proposal, statement of work, or subscription plan.
4. Subscription Plans & Fees
- Subscription plans are billed monthly in advance at the rates published on our website or in your signed agreement.
- All fees are stated in USD and are exclusive of applicable taxes.
- Subscriptions automatically renew each month unless cancelled.
- We may adjust pricing with at least 30 days' notice before the next billing cycle.
5. Cancellation
You may cancel your subscription at any time by emailing support@ctrlflow.site. Cancellation takes effect at the end of the current billing cycle. See our Refund Policy for refund terms.
6. Client Responsibilities
- Provide accurate, lawful content, access, and information needed to perform the services.
- Ensure you own or have permission to use any content, logos, or assets you provide.
- Comply with platform terms (Meta, Google, TikTok, X, etc.) and applicable laws.
- Respond to requests for feedback or approvals in a timely manner.
7. Intellectual Property
- Your content: you retain ownership of all assets, content, and data you provide.
- Deliverables: upon full payment, you receive a perpetual, worldwide license to use the deliverables created for you.
- Our know-how: we retain ownership of our tools, templates, processes, and general expertise.
- Portfolio: unless otherwise agreed, we may showcase non-confidential work in our portfolio with client attribution.
8. Confidentiality
Each party agrees to keep confidential any non-public information received from the other and to use it only for the purpose of performing the services.
9. No Guaranteed Results
Marketing performance depends on many factors outside our control (platform algorithms, market conditions, product quality, competitive landscape). While we commit to best practices and measurable effort, we do not guarantee specific results, rankings, traffic volumes, conversions, or revenue. Case study figures refer to historical results for specific clients and are not promises of future performance.
10. Third-Party Platforms
Our services rely on third-party platforms (e.g., Meta, Google, TikTok, Bing). We are not responsible for downtime, policy changes, ad disapprovals, account suspensions, or data losses caused by those platforms.
11. Acceptable Use
You agree not to use our services for unlawful, deceptive, or harmful purposes. See our Acceptable Use Policy.
12. Limitation of Liability
To the maximum extent permitted by law, our total liability for any claim arising out of or relating to these Terms or the services shall not exceed the fees paid by you to us in the three (3) months preceding the event giving rise to the claim. We shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or revenues.
13. Indemnification
You agree to indemnify and hold harmless MARKELYX SOLUTIONS LTD, its officers, employees, and contractors from any claim, loss, liability, or expense arising out of (a) your breach of these Terms, (b) your content or business operations, (c) your violation of any law or third-party right.
14. Termination
We may suspend or terminate services immediately if you materially breach these Terms, fail to pay fees when due, or engage in conduct that harms us or third parties. Upon termination you remain liable for any fees accrued through the termination date.
15. Governing Law & Disputes
These Terms are governed by the laws of the England and Wales, UK, without regard to conflict-of-laws rules. Any dispute shall be resolved in the state or federal courts located in London, England, and you consent to personal jurisdiction there.
16. Changes to These Terms
We may revise these Terms from time to time. Material changes will be posted on our website with an updated "Last updated" date. Continued use of our services after changes become effective constitutes acceptance of the revised Terms.
17. Entire Agreement
These Terms, together with any signed proposal, order form, or SOW, constitute the entire agreement between you and CtrlFlow regarding the services.
18. Contact
Questions about these Terms? support@ctrlflow.site